Terms & Conditions

Terms & Conditions

These terms and conditions ('the Terms') govern the users

('you' or 'your') use of the website www.Zavvi.com ('the Website') and your

relationship with TheHut.com Limited whose registered office is at Meridian

House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA

and or TheHut.com (Trading) Limited whose registered office is at 17 The

Esplanade, First Floor, St Helier, Jersey, JE2 3QA (as the case may depending

upon who fulfils your Specific order) ('we', 'our' or 'us'). Please read them

carefully as they affect your rights and liabilities under law. If you do not

agree to these Terms, please do not access nor use the Website. If you have any

queries regarding these Terms then please contact us.



 By using the Website

you agree to be bound by these Terms.



We reserve the right to:

• Update these Terms from time to time and any changes will

be notified to you via a suitable announcement on the Website. It is your

responsibility to check for such changes. The changes will apply to the use of

the Website after we have given such announcement. If you do not wish to accept

the new Terms you should not continue to use the Website. If you continue to

use the Website after the date on which the change comes into effect, your use

of the Website indicates your agreement to be bound by the new Terms; and

• modify or withdraw, temporarily or permanently, this

Website and the material contained within (or any part) without notice to you

and you confirm that we shall not be liable to you for any modification to or

withdrawal of the Website or its contents.



You warrant that:

• The personal information which you are required to provide

when you register is true, accurate, current and complete in all respects; and

you are not impersonating any other person or entity The products purchased on

this site are for private and domestic use only and are not for re sale. You

will notify us immediately of any changes to the personal information by


our customer service representatives at:

• E-mail address: feedback@thehutgroup.com


Privacy Policy

We will treat all your personal information as confidential

and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in


for us to identify you, such as your name, e-mail address, billing address,


address, credit card or other payment information. We confirm that this

information will be held by us in accordance with the registration we have with

the Data Commissioner's office.


Protecting Your Security

To ensure that your credit, debit or charge card is not

being used without your consent, we will validate name, address and other


information supplied by you during the order process against appropriate third

party databases. We take the risk of internet fraud very seriously. With the

volume of fraudulent credit card transactions increasing, we make every effort

to ensure all orders are thoroughly checked using the information already

supplied. There is a possibility we may contact you to make additional security

checks and we ask for your co-operation to enable us to complete them. We will

not tolerate fraudulent transactions and such transactions will be reported to

the relevant authorities.

By accepting these terms and conditions you consent to such

checks being made. In performing these checks personal information provided by

you may be disclosed to a registered Credit Reference Agency which may keep a

record of that information. You can rest assured that this is done only to

confirm your identity, that a credit check is not performed and that your

credit rating will be unaffected. All information provided by you will be

treated securely and strictly in accordance with the Data Protection Act 1998.



The Website may only be used for lawful purposes and in a

lawful manner. You agree to comply with all applicable laws, statutes and

regulations regarding the Website and its use. You agree not to upload or

transmit through the Website:

•    Any computer viruses or anything else designed to

interfere with, interrupt or disrupt the normal operating procedures of a

computer; and

• Any material which is defamatory, offensive

or of an obscene character



You agree to fully indemnify, defend and hold us, and our

officers, directors, employees and suppliers, harmless immediately on demand,

from and against all claims, losses, costs and expenses, including reasonable

legal fees, arising out of any breach of these Terms by you, or any other


arising out of your use of this Website or any other person accessing the

Website using your personal information.


 Third Party Links

As a convenience to our customers, the Website may include

links to other websites or material which is beyond our control. For your

information, we are not responsible for such websites or material nor do we

review or endorse them. We will not be liable, whether directly or indirectly,


the privacy practices or content of such websites or for any damage, loss or

offence caused or alleged to be caused in connection with, the use of or

reliance on any such advertising, content, products, materials or services

available on such external websites or resources.



All orders are subject to acceptance and availability. If

the goods ordered are not available, you will be notified by e-mail (or by

other means if no e-mail address has been provided) and you will have the

option either to wait until the item is available from stock or to cancel your


Any orders placed by you will be treated as an offer to

purchase the goods or services from us and we have the right to reject such

offers at any time. You acknowledge that any automated acknowledgment of your

order which you may receive from us shall not amount to our acceptance of your

offer to purchase goods or services advertised on the Website. The conclusion

of a contract between you and us will take place when we (i) debit your credit,

debit card or PayPal account or (ii) dispatch the goods to you or commence the

services, whichever is the later.

We will take all reasonable care, in so far as it is in our

power to do so, to keep the details of your order and payment secure, but in

the absence of negligence on our part we cannot be liable for any loss you may

suffer if a third party procures unauthorised access to any data provided by

you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or

distribution. You are limited to a purchase of 5 items of any one product. We

reserve the right to cancel orders and/or suspend accounts where we believe

products are being ordered in breach of this provision.

You will assume the risk for the products once they have

been delivered to the delivery address which you specified when ordering the


We accept no liability where you provide an incorrect delivery address or where

you fail to collect the products from the delivery address which you specified.

Deposit Items certain high value items are not readily

available from stock and require a production order to be placed on the

supplier. Such items are identified on our Websites as Preorder items. In order

to secure supply of these items, prior to confirmation of your order we will

require you to pay a deposit of the total order value. When ordering such items

you agree that the expected delivery date can be variable. We will keep you

informed by email of expected delivery times which in certain circumstances may

be up to approximately twelve weeks.


Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private

use as opposed to business use), please note that you are entitled to cancel

any contract completed with us within 14 days from the day the item is


To exercise the right to cancel, you must inform us of your decision to cancel

this contract by a clear statement (e.g. by selecting the appropriate option in

your account or a letter sent by post). Alternatively, please contact us if you

wish to use our model cancellation form.

Please ensure that the items you are returning are unopened and in any original

packaging. Unwanted goods need to be in pristine condition with any retail

seals unbroken.

Our Returns Policy does not affect your statutory rights.


Price and Payment

All prices shown are inclusive of VAT (where applicable) and

are correct at the time they are entered on to the system. We reserve the

right, however, to change prices at any time without notice to you.

Orders with a delivery address outside the UK may be subject

to import duties and taxes (including VAT) which are levied once a delivery

reaches your destination country. Any such additional charges must be borne by

you. You should note that customs policies and practices vary widely from

country to country. We recommend that you contactyour local customs office for


Please note that when shipping goods from outside of the

United Kingdom, cross border shipments may be subject to opening and inspection

by customs authorities. In respect of all goods dispatched to you to an address

outside of the United Kingdom, you are deemed to be the importer of the goods

and must therefore comply with all the laws and regulations of the country into

which the goods are being delivered.

Payment can be made by any major credit or debit card or via

your PayPal account.

Payment will be debited and cleared from your account before

the dispatch of your good or provision of the service to you. If payment is to

be made via a credit card a value of £0.01 will be held against the card until


card issuer validates the payment.

In the unlikely event that the price shown on the checkout

page is wrong, and we discover this before accepting your order in accordance

with clause 9, we are not required to sell the goods to you at the price shown.

We always try and ensure that the prices of goods shown on our Website are

accurate, but occasionally genuine errors may occur. If we discover an error in

the price of the goods that you have ordered we will let you know as soon as

possible and give you the option of reconfirming your order at the correct

price or cancelling it. If you cancel your order and you have already paid for

the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account

that is being used is yours. All credit/debit cardholders are subject to

validation checks and authorisation by the card issuer. If the issuer of your

payment card refuses to or does not, for any reason, authorise payment to us we

will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. We

reserve the right to reject or cancel any orders where you add more than one

discount code to the basket.

We allow you to use discount codes strictly on the terms and

conditions upon which they were issued which, amongst other things, may include

terms relating to your eligibility to use them and a maximum order value.

Discount codes that are valid across the entire site exclude the following

products - Click Here for

the full list.

Please familiarise yourself with these terms and conditions

before you place an order as we reserve the right to reject or cancel any

which do not comply with these terms even if your credit or debit card has been

charged. If there is any inconsistency between the terms and conditions upon

which the discount codes were issued and these terms and conditions, the

discount code terms and conditions prevail. A copy of the discount code terms

and conditions can be obtained by mailing or telephoning our customer service

representatives at:

• e-mail address: feedback@thehutgroup.com


Eligibility to Purchase

To be eligible to purchase goods on this Website and

lawfully enter into and form contracts on this Website under English law you


If an individual, be 18 years of age or over; and register

your real name, address, phone number, e-mail address any other details


By offering to purchase goods and services you represent to

us that you are 18 years of age or over and authorise us to transmit

information (included updated information) to obtain information from third

parties, including but not limited to, your debit or credit card numbers or

credit reports to authenticate your identity, to validate your credit card, to

obtain an initial credit card authorisation and to authorise individual

purchase transactions.


Intellectual Property

The content of the Website is protected by copyright, trademarks,

database and other intellectual property rights and you acknowledge that the

material and content supplied as part of the Website shall remain with us or

our licensors you may retrieve and display the content of the Website on a

computer screen, store such content in electronic form on disk (but not any

server or other storage device connected to a network) or print one copy of

such content for your own personal, non-commercial use, provided you keep

intact all and any copyright and proprietary notices. You may not otherwise

reproduce, modify copy or distribute or use for commercial purposes any of the

materials or content on the Website.


Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in

these Terms: affect or limit your rights as a consumer under English law; or

will exclude or limit our liability for death or personal injury resulting from

our negligence. The Website is provided on an 'as is' and 'as available' basis


any representation or endorsement made and we make no warranties, whether

express or implied, in relation to it and its use. You acknowledge that we

cannot guarantee and cannot be responsible for the security or privacy of the

Website and any information provided by you. You must bear the risk associated

with the use of the Internet.

Whilst we will try to ensure that material included on the

Website is correct, reputable and of high quality, we cannot accept

responsibility if this is not the case. We will not be responsible for any

errors or omissions or for the results obtained from the use of such

information or for any technical problems you may experience with the Website.

If we are informed of any inaccuracies in the material on the Website we will

attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection

with the following:

Incompatibility of the Website with any of your equipment,

software or telecommunications links; Technical problems including errors or

interruptions of the Website; unsuitability, unreliability or inaccuracy of the

Website; and failure of the Website to meet your requirements. To the full

extent allowed by applicable law, you agree that we will not be liable to you

or any third party for any consequential or incidental damages (both of which

terms includes, without Limitation, pure economic loss, loss of profits, loss

of business, loss of anticipated savings, wasted expenditure, loss of privacy

and loss of data) or any other indirect, special or punitive damages whatsoever

that arise out of or are related to the Website.



If any part of the Terms shall be deemed unlawful, void or

for any reason unenforceable, then that provision shall be deemed severable

from these Terms and shall not affect the validity and enforceability of any

remaining provisions of the Terms.


Waiver No waiver

By us shall be construed as a waiver of any proceeding or

succeeding breach of any provision.


Entire Agreement

These Terms form the entire basis of any agreement reached

between you and us.


Law and Jurisdiction

These Terms shall be governed by and construed in accordance

with the laws of England and Wales and any disputes will be decided only by the

English courts.


All Competitions

We reserve the right to amend these Terms without notice

from time to time. These rules will be deemed incorporated into each competition

except to the extent that any specific instruction in a competition provides

otherwise. By entering the competition entrants will be deemed to have read and

understood these Terms and be bound by them. All of our decisions will be final

and binding and no correspondence will be entered into. Any person who is an

employee or an immediate family member of an employee of any The Hut Group

company or any other person who is directly connected with the organisation of

any particular competition is ineligible to participate.

Competitions are only open to residents of the UK (excluding

Northern Ireland).

All entrants are to be aged 18 or over unless any other age

restriction is specified or implied. Entrants should, if under than 18, obtain

permission in advance from their parent or guardian.

All entries must be received by the closing date specified

in the competition.

Answers will be entered upon submission. No responsibility

will be taken for any answers that are misdirected, lost for technical or other

reasons or received after the closing date.

We reserve the absolute right to disqualify without notice

any entries to any competition which we consider have used improper technical

means to enter and/or we believe is fraudulent. Entrants are liable for their

costs to access computer networks. We will not be liable for or accept any

responsibility for: (i) any failure by the winner or any entrant to comply with

these terms and conditions; (ii) any disruption, delay or misdirection of

entries; or (iii) any server, system or network failures, malfunctioning or


We shall be the promoter of all competitions subject to these terms and

conditions unless stated otherwise. Prizes if for any reason an advertised

prize is unavailable we reserve the right at our absolute discretion to

substitute a similar prize of equivalent or greater value. Only one prize will

be awarded per household. There will be no cash or other alternative to the


offered and prizes are not transferable. Notification the winner's name will be

selected in a random draw, after the closing date, from all correct answers

received. The winner of a prize will be notified within 28 days after the

winner has been ascertained.

Please allow 28 days for delivery of all prizes.

If the winner of the a competition is unable to take up a prize for any

reason or if the winner cannot be notified after reasonable efforts having been

made then we may dispose of the prize as we think fit without any liability to

the winner for having done so.

For each competition, only one prize will be awarded per entrant / email

address. Names of winners will be available on request. The names of the

winners may be published on our Website and/or on our Facebook, Twitter or any

other social media platform.

Claiming Prizes

Prizes Involving Travel: (a) Travel arrangements are the responsibility of

prize winners unless otherwise stated; (b) we reserve the right to require

written permission from the parent or guardian of any winner who is under the

age of 16 and to require such a winner to choose as a companion someone 18 or



Prizes/tickets may be restricted to certain times
of the year

and unless otherwise

stated all prizes must be taken within six months of the date of the

competition draw.

Where prizes are to be provided by a third party then the winner will be

required to complete all appropriate or applicable booking or other formalities

direct with such providers. We will have no responsibility for the

acts/defaults of any other persons or companies.



If you submit a review, you grant us a non-exclusive, royalty-free,

perpetual, irrevocable, and fully sub-licensable right to use, reproduce,


adapt, publish, translate, create derivative works from, distribute, and

display such content throughout the world in any media.

You grant The Hut.com Limited and its sub-licensees the right to use the

name that you submit in connection with such content, if they choose. You agree

to waive your right to be identified as the author of such content and your


to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above

rights granted by you to The Hut.com Limited, including the execution of deeds

and documents, at the request of The Hut.com Limited.

You represent and warrant that you own or otherwise control all of the

rights to the content that you post; that, as at
the date that

the content or

material is submitted to The Hut.com Limited:

1. The content and material is accurate;

2. Use of the content and material you supply does
not breach

any applicable

The Hut.com Limited guidelines and will not cause injury to any person or

entity (including that the content or material is not defamatory). You agree to

indemnify TheHut.com Limited for all claims brought by a third party against

The Hut.com Limited arising out of or in connection with a breach of any of

these warranties.

Winners of the review competition will be notified
by email.

Failure to

respond to our notification email

within 20 days will result in the prize being forfeited.


 Gift Vouchers

The ZAVVI Gift Voucher can be used to buy any item sold by www.Zavvi.com.

Our normal terms and conditions, together with the terms and conditions below,

apply to the purchase of your gift voucher. You can email it to family and

friends, or print it out to give to them personally. It is the perfect way to

give a gift when you don’t know what to buy!

is a ZAVVI Gift Voucher?

Gift Voucher is available in £10, £25, £50, £75 and £100 denominations and


you to give a gift when you don’t know what to buy. Gift Vouchers are issued

via email using an electronic voucher code which can then be redeemed in the

Checkout to buy any product on www.Zavvi.com.

How do I order a Gift Voucher?

 - You can add the gift voucher to

your shopping basket like any other product by selecting the ‘Add to Basket’

button found on the ‘Buy Now’ tab. Then continue to checkout to complete your

order. If you want to purchase more than one Gift Voucher you can increase the

item quantity on the basket page or go back to the relevant Gift Voucher

product page and add more items to your basket. You can also buy other products

at the same time as placing your order for Gift Voucher(s). Gift Vouchers are

valued and issued in GBP Pounds.

Discount codes cannot be used when purchasing a Gift Voucher.

How will I receive a Gift Voucher?

 – Once your order has been processed

and we have taken payment, you will be emailed the electronic Gift Voucher code

to the email address where your order confirmation email is also sent. You will

not receive anything in the post for Gift Vouchers that you order.

How do I give the Gift Voucher to the recipient?

 - Once you have received the

electronic Gift Voucher code you can then forward on this email to the gift

recipient, or you can print out the voucher and give it to them. Gift Vouchers

are valid for 12

Month’s from the date of purchase. I am the
recipient of a Gift


How do I redeem it? - Gift Vouchers can be used to purchase any product on

www.Zavvi.com. Select the item(s) you wish to order and add them to your

basket. To apply your Gift Voucher, enter the electronic voucher code you

received in the ‘Discount Code’ box and click the ‘Add’

button. This will then apply the voucher to your order. Then proceed to the


as normal.

What are the restrictions?

 - You can only use one voucher per

order and no change will be issued if the full value of the voucher is not used

in the order. Gift Vouchers are valid for 12 months from the date of purchase

so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers

are valued and issued in GBP Pounds. You cannot use your Gift Voucher in

conjunction with any other discount code.

I have paid for an order using a Gift Voucher. What happens if I want to

return my order?

 - For orders which are refunded, the

refund will be issued via the same payment method as used to pay for the order.

Therefore if you have paid, or part-paid, for an order using a ZAVVI Gift

Voucher any refund will be issued in Gift Vouchers to the same value.

I have lost a Gift Voucher. What do I do?

 - If you are the recipient of a ZAVVI

Gift Voucher please ask the purchaser if they still have details of your

Voucher Code. We can only reissue gift vouchers which have

not been redeemed. For the avoidance of doubt, the original gift voucher will

be void if we issue a replacement. The original expiry date will still apply.

Risk and Loss

- The risk of loss and title for a Gift Voucher shall pass to the purchaser

upon our electronic transmission of the Gift Voucher to the purchaser or

designated recipient, whichever is applicable. We are not responsible if any

Gift Voucher is lost, stolen, destroyed or used without your permission.


- We will have the right to close customer accounts and take payment from


forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or

used to make purchases on www.Zavvi.co.uk.

Can I return my Gift Voucher?

 - Gift Vouchers cannot be returned or

refunded, except in accordance with your statutory
rights. The

value of the gift

voucher cannot be converted back to cash.


Multibuy Offers

This offer applies only to qualifying items listed in the Multibuy area of

this Website. Where any goods are returned (except for an exchange where

products are faulty/defective), we are entitled to either require the return of

all goods delivered as part of that Multi-buy offer at your cost or charge you

for the goods retained by you at the full price quoted on this site.


Gift With Products Promotions


Where we are offering a free gift with a product, we shall only provide one

gift per transaction (irrespective of how many products are purchased). The

free gift is subject to availability and we reserve the right to change the

gift for a gift of equivalent value.


 In order for us to facilitate theprovision of a free gift, it may be

necessary for us to include the free gift

on our site at a nominal value. For the avoidance of doubt, you are not

entitled to 'purchase' the free gift without purchasing the product it is

provided free with and any attempt to 'purchase' the free gift will be

cancelled (notwithstanding any automated communication you may receive

acknowledging your order). In the unlikely event that the free gift is

despatched to you, you shall be obliged to return the free gift upon written



Waste Electrical or Electronic Equipment


We are pleased to offer all of our customers buying

new electrical items the chance to recycle qualifying old electrical items for

free. For full details please click





ZBox Subscription Terms and Conditions

By subscribing to our “ZBox” service, you acknowledge that you agree to

our Terms and Conditions.

Stock is subject to availability, you
may receive the first

“ZBox” in the same month that you place your order. For example, if you

subscribe in January, your subscription may begin with the January

“ZBox”. If the monthly “ZBox” is not available in the month you place your

order, your subscription will start in the subsequent month.

The date on which we ship the ZBox will
vary from month to

month. Please note that on occasion there may be shipping delays and/or

product back-orders due to unforeseen issues involving the brand

fulfillment process. Any estimated delivery dates are estimations only and

you will not be eligible for a refund due to any unforeseen delays. As

soon as your “ZBox” is on its way, you will receive a confirmation email

containing a tracking number that allows you to monitor its shipment. You

will not be eligible for a refund due to any unforeseen delays.

If you change address during the term of your
subscription, you

can do this via your account and it will take effect the following month.

If you have not changed your address before the following month’s box has

been created then we shall not be liable to you in the event that you fail

to receive your “ZBox” and no refund shall be provided.

Each subscription is classed as a single
sales contract for

regular delivery of goods, so you are only entitled to receive a refund if

you cancel your subscription with us within 14 days from the day on which

you acquire physical possession of your first “ZBox”.

You are entitled to cancel your subscription
at any time,

however unless you cancel your subscription with us within 14 days from

the day on which you acquire physical possession of your first “ZBox”, you

will not be entitled to a refund.

The above cancellation policy does not affect your statutory rights.

Please see clause 10 above for further information about your right to


We reserve the right to cancel your
subscription at any

time as a

result of any breach of these Terms. We also reserve the right at our

absolute discretion to cancel and/or change the “ZBox” subscription model.



• You must
be 18 years or over at the time of entry to enter this prize draw.

• You must
be resident in the United Kingdom (excluding Northern Ireland) to enter this
prize draw.

• The prize
draw is not open to anyone associated with the promotion, including employees
and officers of the Promoter and/or any member of The Hut Group or their
families and anyone professionally connected with the prize draw including (but
not limited to) employees of the marketing agencies used by the Promoter or

• This prize
draw closes at 23:59 on 28th July 2016. Entries sent after this time
will not be entered into the prize draw but may still be charged.

• To be eligible to enter the prize draw, you must
text ZAV to 88440 before the prize draw closes.  We will not charge you
for entry but standard network charges will apply.

There will be one winner and two runners
.  The winner and each runner up will be randomly drawn from all
eligible entries following the close of the prize draw under the supervision of
an independent observer and will be notified via the phone number held by the
Promoter within 30 days of the closing date. 

• The
winner’s and each runner up’s name will be published on the Zavvi website

• The winner
will receive a £100 Steelbook
voucher to spend on the Website and each runner up will receive a £50 & £25
voucher respectively to spend on steelbooks from Website

• By
entering the prize draw you agree to any PR or marketing any member of The Hut
Group wishes to undertake to promote its websites or products (using the phone
number that you provided when you entered the prize draw and including
marketing by way of text).

• The prize
cannot be exchanged, refunded or transferred.  No cash alternative is

• The
Promoter reserves the right to disqualify without notice any entries that it
believes are fraudulent.

• The
Promoter’s decision is final and no correspondence will be entered into.

• The
Promoter reserves the right to change these terms and conditions at any time
(and any such change shall be notified to you by text).

• Entry into
the prize draw will be taken as acceptance of these terms and conditions. 
The prize draw and these terms and conditions are governed by English law and
subject to the exclusive jurisdiction of the English Courts.

The Hut.com Limited a company registered in England and Wales (company number
05016010) whose registered office is at Meridian House, Gadbrook Park,
Rudheath, Cheshire, CW9 7RA.

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