When opting to pay via PayPal, you will see a notification in your PayPal account which authorises the payment to be taken when your order is ready for dispatch. Until dispatch, payment is not debited from your PayPal account.
The discount code entered may have expired or the promotion may not have started yet. Please refer to the terms and conditions of our offers here.
Zavvi discount codes also have the following exclusions:
Entertainment Products (Games, DVD and Blu-ray)
Electronics (Includes games consoles, earphones & headsets)
Products in Special Offers
All Sale, Clearance, Outlet Lines
Unless expressly stated otherwise, all discount codes/offers are subject to a maximum discount value equivalent to £1 per 1% of discount (e.g. a 10% discount code is capped at a maximum discount of £10, a 20% discount is capped at a maximum discount of £20 etc). From time to time and at our sole discretion, we may increase or decrease this cap for certain promotions.
Most of the products on our site require you to be at home for the delivery as they may be too big to fit in your letterbox.
If this happens and you are not in to receive or sign for it, your tracking information should update to reflect this and the delivery should re-schedule. If you need any help then contact our Customer Service team.
Feel free to write to us at the office address below, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.