Series 1 & 2

When was the last time that we as a nation organised something that wasn't a complete disaster? Answer: The Twenty Twelve London Olympic Games. Conclusion: Let's get that guy in to work for us. Hence the arrival of Ian Fletcher and the start of W1A. The post is sold to Ian as a chance to influence and shape one of the great British institutions. His job is to think BIG thoughts, but it doesn't take him long to realise that not only does he not have time to think big thoughts, he never has time to think any thoughts at all.

• Includes "The Real W1A"

Series 3

The BBC's Head of Values Ian Fletcher once again throws open the revolving doors to New Broadcasting House to allow cameras to film staff in action at W1A. Ian and the team are tackling the BBC's Charter Renewal, reacting to the new mission statement of doing More Of Less, which Head of Output Anna Rampton describes as being about "putting what we do best front and centre and identifying better ways of doing less of it more".