QUICK RETURNS
Follow the simple steps below in how to return your unwanted items.
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1. Register Your Return
Click here to start your return with our return partner, ZigZag.
You will be subjected to ZigZag’s T&C’s and Privacy Policy.
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2. Post Your Return
Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
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3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Eligible returns are in pristine condition and requested within 30 days of receipt. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach by clicking HERE
Return Policy FAQ's
Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they meet the following criteria:
- All products must be in pristine condition
- Clothing must be unwashed, and any tags still attached
- For hygiene reasons, we don’t accept returns of underwear
If you received a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis.
Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.
This policy is offered in addition to your legal rights.
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. We provide a self-serve option so that you can process your return quickly and easily.
To start your return, follow the above steps and click the highlighted text under 'Register your return'.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
Returns can be rejected if they don’t meet the conditions outlined in our Returns Policy. Common reasons include:
- The return was sent outside the eligible timeframe
- The item is not in original condition (e.g. used, worn, or damaged)
- Missing packaging or components
- Security seals have been tampered with or removed
If your return is rejected, we’ll let you know by email. You can choose to have the item sent back to you for a £5 handling and investigation fee. This fee covers admin and return shipping, and must be paid via PayPal using the link in our message.
If we don’t receive payment within 14 days, the item will be disposed of and we’ll be unable to revisit the matter.
Think your return was incorrectly assessed? Please raise a query through your Zavvi account, and our team will take another look.
